Support Coordinator Hub
Whether you're organising a plan review, weighing up therapy options for a participant, or explaining to a family what therapy actually involves, this is the place to start. Grab our Support Coordinator Playbook or claim an early access spot for BlueRocket Connect. Both are free.
The Support Coordinator Playbook
Ten standalone chapters for people who already know the Scheme, built around the questions we hear most on referral calls. Read what you need now, come back to the rest later — and pass it along to others in your office who could use it.
Know what a good FCA looks like
What a good FCA report should contain, how long one really takes, and when a reassessment will do instead.
Be ready for Thriving Kids
The rollout dates, which children stay on the NDIS, and what to tell a family who asks.
Know a strong goal when you see one
What to look for when goals come back from a provider, and example goals for OT and Speech.
Walk into a plan review prepared
The five documents to ask a therapy provider for, and how far ahead to ask.
Early access to BlueRocket Connect
BlueRocket Connect is the portal we're rolling out to BlueRocket families in September — appointments, session summaries, therapy goals, documents, clinical resources and funding information, all in one place.
From 19 October, we're opening BlueRocket Connect to Support Coordinators too, so you can see the same picture for the participants you coordinate, instead of digging back through old emails every time.
We're offering early access to 20 Support Coordinators out of our network of 1,000. That's how many we can onboard properly and genuinely listen to while BlueRocket Connect is still taking shape.
What you'll be able to do in BlueRocket Connect
See everything in one place
What's been happening at sessions, the goals being worked on and the strategies being used, therapy documents to download, and how much funding has gone against the plan.
Stay in the loop automatically
Get an update the moment a session is completed, a report is finished, or a document is added — instead of waiting to hear.
Ask a question, skip the email chain
Post a question about a participant for their treating therapist to pick up at the next session, rather than starting an email chain.
Ask LittleRocket, your AI assistant
Ask in plain English and it pulls the answer from everything above — sessions, goals, documents, funding. It only draws on what's already in the participant's record, and never gives therapy advice.
You may enjoy BlueRocket Connect if…
- You share at least one participant with a BlueRocket OT or Speech Pathologist.
- You like having what you need in front of you before a plan review or a progress report.
- You're often the person a family asks what's happening with therapy, or what's left in the plan.
- You're happy to tell us what's working well and what’s missing
Get early access to BlueRocket Connect
Early access opens 19 October. Join the waitlist now to be one of 20 Support Coordinators who get access straight away.
Some more helpful reading for Support Coordinators
NDIS Guides and Resources
Jul 19, 2026
NDIS therapy costs explained: OT and speech therapy rates in plain English
Nebs Franich / 15 min read
Therapy Outcomes and Quality
Dec 01, 2025
The power of goals in therapy: why every achievement matters
Steph Reeves / 6 min read
Therapy Outcomes and Quality
Oct 24, 2025
What good therapy looks like: clear communication, shared goals and respect
Sasha Rao / 2 min read
NDIS Guides and Resources
Oct 09, 2025
Top 10 NDIS terms everyone pretends to understand (but secretly Googles later)
Sasha Rao / 4 min read